Privacy Policy

Last updated: August 8, 2026

This Privacy Policy explains what information Citely ("Citely," "we," "us," or "our") collects when you visit getcitely.org (the "Site") or use our website scan, audit, or Watch monitoring service (together, the "Service"), how we use it, and the choices you have. By using the Site or Service, you agree to the collection and use of information as described here.

1. Information we collect

We collect information in three ways:

Information you give us. When you request a scan, sign up for Watch, or contact us, we collect what you submit — typically your name, work email address, business/website URL, and any message you send.
Information about your website. To run a scan or audit, we fetch and analyze publicly available pages of the URL you submit (page content, structure, and metadata). We do not access private, password-protected, or non-public areas of your site.
Automatically collected information. Like most websites, we (and analytics providers acting on our behalf) automatically collect standard technical data when you visit the Site — IP address, browser and device type, pages viewed, referring URL, and timestamps — typically via cookies or similar technologies.

2. How we use information

To provide, operate, and deliver the scan, audit, report, and Watch monitoring you request;
To send transactional communications, such as your audit report or replies to inquiries you send us;
To respond to support, sales, or Watch access requests submitted via our contact form;
To maintain, secure, and improve the Site and Service, including diagnosing technical issues and preventing abuse;
To understand aggregate usage of the Site via analytics; and
To comply with legal obligations.

We do not sell your personal information, and we do not use it to serve third-party advertising.

3. Cookies & analytics

The Site may use Google Analytics (GA4) or a similar service to understand how visitors use the Site. These tools use cookies or comparable technologies and may collect information such as pages visited and time on site. You can control cookies through your browser settings; disabling them may limit some functionality of the Site but will not prevent you from viewing its content.

4. How we share information

We share information only as needed to operate the Service, and never as a sale of your data:

Service providers who host our infrastructure, send email on our behalf, or provide analytics — bound by obligations to protect your information and use it only to provide services to us.
Legal & safety. If required by law, subpoena, or other legal process, or where we believe in good faith it's necessary to protect our rights, users, or the public.
Business transfers. If Citely is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to standard confidentiality protections.

5. Data retention

We retain personal information for as long as reasonably necessary to provide the Service, respond to your inquiries, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed for these purposes, we take reasonable steps to delete or anonymize it.

6. Your rights and choices

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, to object to or restrict certain processing, or to receive a copy of your information in a portable format (for example, under the EU/UK GDPR or the California Consumer Privacy Act). To exercise any of these rights, email hello@getcitely.org — we'll respond within a reasonable time and verify your request before acting on it. You will not receive discriminatory treatment for exercising these rights.

7. Children's privacy

The Site and Service are intended for business use and are not directed to children. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, contact us at hello@getcitely.org and we will delete it.

8. International transfers

We are based in the United States and may process and store information in the United States or other countries where our service providers operate. By using the Site or Service, you understand your information may be transferred to and processed in countries with data protection laws that differ from those of your home country.

9. Security

We use commercially reasonable technical and organizational measures designed to protect information you provide. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You provide information at your own risk.

10. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we'll update the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Site or Service after a change becomes effective constitutes acceptance of the revised policy.

11. Contact us

Questions, requests, or concerns about this policy or your data? Reach us at hello@getcitely.org.